Terms of use

1. Terms used in the Terms

These terms apply to purchases made on the online store at www.redditum.lv. By purchasing goods from the online store, you confirm that you have read and agree to the terms of the distance contract, Privacy Policy, and other store regulations.
Seller – SIA "Redditum," registration number 40203034868, VAT payer registration No. LV40203034868, legal address: Balasta dambis 80A, Riga, LV-1048, Latvia.
Buyer – A legal entity as defined in the Civil Law and Commercial Law or a natural person as defined in the Consumer Rights Protection Law (CRPL).
Consumer – A natural person as defined in the CRPL.
Registered Buyer – A buyer who has registered with the online store in accordance with the terms (by making transactions or subscribing to newsletters).
Parties – The seller and the party entering into the distance purchase agreement.
Third Party – Any person who is not a party to the distance contract.
Online Store – The seller’s website www.redditum.lv, maintained for the sale of goods online. Contact information for the online store is available here.
Store – The seller's retail location/legal and physical address – "Redditum" office and warehouse.
Goods (Product) – Items visible and available in the online store, which can be purchased by any buyer unless otherwise explicitly stated or implied by context.
Shopping Cart – Goods selected but not yet paid for by the buyer in the online store.
Order – An order for goods that includes all items the buyer wishes to purchase from the seller as specified in the same order.
Distance Contract – A contract for the purchase of goods entered into between the seller and the consumer via the online store, which establishes the rights, obligations, and responsibilities of the parties.
Privacy Policy – A document approved by the seller containing the basic rules for collecting, storing, processing, and maintaining personal data using the seller's online store. Before purchasing goods and entering into a distance contract with the seller, the buyer must carefully review the seller's personal data processing policy.
Right of Withdrawal – The consumer may exercise the right to withdraw within a specified period and, without providing any justification, withdraw from the distance contract and contracts concluded outside the seller's usual business or professional premises – as defined in CRPL Section 12.
Warranty (Warranty Period) – A two-year period as defined in CRPL Section 27, during which the seller ensures the conformity of the purchased goods to the contract terms, as defined in CRPL Section 13.
Promotion – An event organized by the seller related to the sale or clearance of goods.
Gift – A gift (item/electronic item/product) provided by the seller or the product manufacturer when purchasing specific promotional goods. Gifts do not come with a warranty and are not subject to CRPL Section 27 conditions.
Courier – The carrier or delivery service for goods.
Terms – The terms of use for the "Redditum" online store at www.redditum.lv and the terms of purchase. These terms apply to both natural persons (consumers) and legal entities (merchants, state, municipal institutions, legal formations, etc.) unless they conflict with the CRPL and other consumer rights protection regulations.
Exclusions for Legal Entities
Legal entities are not entitled to the rights provided under consumer protection laws. These terms and other applicable laws (e.g., Commercial Law, Civil Law) apply to legal entities, except for rights granted exclusively to consumers. Legal entities cannot invoke provisions applicable only to natural persons or consumers under CRPL.
Force Majeure
The seller's performance of obligations may be delayed due to force majeure. Force majeure includes extraordinary unavoidable circumstances (e.g., wars, revolutions, strikes, government-declared emergencies, exceptional states, earthquakes, etc.) that prevent the fulfillment of contractual obligations.
Section Headings
The section headings in these terms are included solely to facilitate navigation and improve readability. They are not intended for translation or to define the meaning of the content. In these terms, where appropriate, words in singular may imply plural and vice versa.

2. General rules

2.1. The buyer has the right to select and purchase goods from the online store either as a registered buyer or as a guest (unregistered buyer).
2.2. The distance contract is concluded (comes into effect) when the consumer places an order for goods in the online store and the seller sends a confirmation and/or invoice to the email address provided by the buyer.
2.3. The seller reserves the right to unilaterally amend, update, or supplement the terms of the distance contract/terms at any time without prior notice. The consumer/buyer is subject to the terms of the distance contract/terms in effect at the time of placing the order. Therefore, the consumer/buyer should review the terms of the distance contract/terms each time an order is placed.
2.4. If the buyer uses the online store in violation of the distance contract terms or attempts to harm the stability or security of the online store, the seller has the right, without prior notice, to restrict the buyer's access to the online store’s features and/or cancel the buyer's registration or refuse to sell goods to the buyer.
2.5. The seller has the right to modify and supplement these terms. Changes to these terms take effect upon their publication on the website www.redditum.lv and apply to orders placed after the changes are published.
2.6. Delivery of ordered goods is only possible within the territory of the Republic of Latvia. Delivery outside the Republic of Latvia is not available.

3. Products and prices

3.1. All product characteristics, including warranty periods, are specified in the product descriptions published in the online store and alongside each product.
3.2. The product images provided in the online store are for illustrative purposes only. Although the seller makes every effort to ensure that the colors of the products are displayed as accurately as possible, the seller cannot guarantee that the colors will be accurately reflected on the buyer’s device screen. The buyer acknowledges that the actual products may differ slightly from their images. If needed, additional information about a product can be obtained by contacting the seller's customer service representative here.
3.3. All product prices in the online store are displayed in euros (EUR) and include value-added tax (VAT). Delivery costs for goods to the buyer are not included in the product price.
3.5. The product assortment and prices are subject to change without prior notice. Changes take effect from the moment they are published in the online store.

4. Processing of personal data

The seller processes the buyer's personal data in accordance with the Privacy Policy. Since the Privacy Policy contains important terms and conditions, it is recommended that the buyer carefully review it and ensure that all provisions of the Privacy Policy are understood and acceptable. If necessary, additional information regarding privacy policy matters can be obtained by contacting the seller's data protection specialist via email at [email protected].

5. Placing the order

5.1. The buyer can order products from the online store via the website.
5.2. When placing an order, the buyer must provide the necessary personal data and information in the designated fields to ensure the proper execution of the order. This data will be processed by the seller in accordance with the Privacy Policy and applicable legal regulations.
5.3. To place an order, the buyer selects a product from the online store catalog and adds it to the shopping cart.
5.4. If the buyer wishes to purchase additional products, they can continue shopping and add those items to the shopping cart.
5.5. After selecting the desired products, the buyer proceeds to the shopping cart, which contains all the selected items.
5.6. In the shopping cart, the buyer can specify the required quantity of products (subject to any quantity limits set by the seller), calculate the total value of the order, empty the cart, remove individual items, return to the catalog, or proceed to checkout.
5.7. At checkout, the buyer will be prompted to provide basic information necessary for order delivery.
5.8. To complete the order, the buyer must indicate their preferred payment method, delivery method, delivery time, and provide any additional information essential for fulfilling the order.
5.9. After successfully completing the order, the buyer will receive an order confirmation and/or invoice via the email address provided. If necessary, a representative of the seller may contact the buyer by phone to confirm the order and clarify details before sending the confirmation or invoice.
5.10. If it is discovered before shipment that an item is out of stock and cannot be replaced, priority will be given to buyers who placed their orders first. The seller's representative will contact buyers whose items cannot be delivered and offer alternatives, such as a similar product, a different delivery time, or other solutions.
5.11. By placing an order, the buyer agrees to receive the seller's invoice via email from [email protected]. The invoice will be considered valid without a physical signature, in compliance with applicable regulations. For corporate buyers, invoices sent via email will also be considered valid without a physical signature, as per the Value Added Tax Law.
5.12. If the buyer does not receive the seller's confirmation or invoice via email and the seller's representative does not contact the buyer within one business day (or on the next business day for orders placed after 5:00 PM or on weekends), the buyer is advised to contact the seller via email at [email protected] or by phone at +371 27778837.

6. Payment procedure and deadlines

6.1. The buyer can pay for goods in advance via bank transfer, internet banking, or by using a bank payment card.
6.2. The buyer must pay the invoice sent electronically by the seller within 5 (five) business days of receiving the invoice. If the invoice is not paid within this timeframe, the order will be canceled, and the seller will no longer be obligated to fulfill the order.
6.3. When making the payment, it is mandatory to specify the order/invoice number in the payment purpose field.
6.4. After the order payment has been completed, a document confirming the payment (delivery note) will be sent to the email address provided by the buyer in the order form.
   6.4.1. If the goods are delivered via courier, the delivery note will be handed to the buyer by the courier.
   6.4.2. If the goods are delivered using a parcel locker service, the delivery note will be included either in the shipment packaging or on the primary packaging of the item.

7. DElivery and transfer of goods

7.1. The buyer can collect the ordered goods free of charge from the seller's warehouse. The address is provided here.
7.2. If the buyer specifies during the order process that they wish the goods to be delivered to a specified address within the Republic of Latvia, the goods will be delivered to the provided address. The buyer will be informed in advance of the planned delivery date and time.
7.4. A delivery fee applies to the delivery of goods, which is not included in the price of the goods. Current information on delivery costs, including fees, is available in the online store's "Shop" section.
7.5. The delivery method can be selected during the order process in the order submission section.
7.6. If delivery cannot be completed due to the buyer's fault or circumstances beyond the seller's control (e.g., incorrect delivery address, no one available to receive the delivery at the specified address, inability to contact the buyer, or restricted access to the specified address), the goods will not be resent unless the buyer pays for redelivery. Delivery costs will not be refunded, and the purchase price of the goods will be returned to the buyer's account within 14 (fourteen) days of receiving the goods.
7.7. If the buyer is unable to receive the order at the scheduled time, they are encouraged to contact the seller at +371 27778837 to reschedule the delivery.
7.8. Delivery times may be affected by incorrect address details provided during the order process or if payment was made via bank transfer or credit.
7.9. Upon delivery, the buyer is required to physically inspect the goods together with the courier to verify their condition and conformity with the order. The buyer must confirm that the delivered goods do not have any visible or physical mechanical damage. If the buyer fails to inspect the goods upon receipt, the seller assumes no responsibility for the visual condition or mechanical defects of the goods.
7.10. If the buyer observes damage to the packaging (e.g., torn seals, damaged packaging, or other external defects), this must be recorded in the delivery document (seller's copy). Otherwise, the shipment is considered to have been delivered in proper condition and without damage.
7.11. If, after receiving the goods, the buyer finds that the shipment does not match the order in quantity or content, and this is not noted in the delivery document, the buyer must immediately inform the seller by sending a description of the issue to [email protected].

8. Warranty repair

8.1. The products offered in the online store are covered by the manufacturer's warranty, if provided by the manufacturer. The warranty period and other terms are specified in the product description or the warranty documents accompanying the product. The warranty does not affect the rights granted to the consumer by law. For legal entities, the warranty provided by the seller or manufacturer applies (the warranty terms and period for legal entities are stated in the manufacturer's notice and the product card in the online store).
8.2. To receive warranty service from the manufacturer, the buyer must deliver the product to the service center specified by the manufacturer or seller. The warranty does not provide for product replacement during the warranty repair period.
8.3. When submitting a product for warranty repair, the buyer must include the warranty certificate issued by the seller, the purchase receipt, or the delivery note, along with a description of the defect or its manifestation. The warranty certificate is valid only if it clearly and correctly states the product details and the date of sale.
8.4. The buyer covers transportation costs associated with delivering the product. The warranty applies in accordance with the terms specified by the manufacturer in the warranty conditions.
8.5. Warranty repair will not be provided if the product damage resulted from improper use contrary to the manufacturer's guidelines or if defects arise that fall outside the scope of the warranty and are caused by the buyer's actions.
8.6. Warranty obligations do not apply to defects caused by wear and tear, intentional damage, negligence, inappropriate working conditions, or if the purchase documentation (proofs) is not preserved, the manufacturer's label on the product is damaged or removed, mechanical damage occurs, or the product is affected by natural disasters, fire, household factors, external accidental factors, liquids, dust, foreign objects, or inappropriate power supply. The warranty also does not apply if the product was opened, repaired, or modified by unauthorized service centers, or if the damage was caused by using non-standard or low-quality consumables, spare parts, materials, accessories, or failure to follow the user manual.
8.7. The warranty does not cover consumable materials, accessory kits, or accessories.
8.8. Warranty repairs may take up to 30 calendar days. If the necessary parts must be ordered from the manufacturer, the repair time may be extended by the time required for parts delivery. The repair duration may also depend on the complexity of the repair, transportation time for parts, unforeseen circumstances, or force majeure events.
8.9. Upon receiving the product after warranty repair, the buyer must ensure that the issue for which the product was submitted has been resolved.

9. A product that does not comply with the terms of the contract

9.1. Regardless of the manufacturer's warranty, the consumer has the right, in accordance with the Consumer Rights Protection Law (PTAL) and other legal requirements, to file a claim with the manufacturer or seller regarding the product's non-compliance with the terms of the agreement within 2 (two) years from the date of purchase. The purchase date is considered the date on which the manufacturer or seller handed over the product, and the consumer accepted it.
9.2. In accordance with the PTAL, any disputes between the consumer and the seller should be resolved through negotiations, with both parties striving to reach an agreement.
9.3. If a dispute between the consumer and the seller cannot be resolved through negotiations, the consumer must submit a written application to the seller, indicating their full name, residential address, contact information, the date of the application, the nature of the dispute, their claim, and its justification.
9.4. When submitting a claim to the manufacturer or seller regarding the product's non-compliance with the agreement, the consumer must attach a copy of the transaction proof document to the claim application.
9.5. A consumer who has been sold or provided with a product that does not comply with the terms of the agreement is entitled to act in accordance with Articles 27 and 28 of the PTAL.
9.6. Initially, the consumer has the right to choose whether the seller or service provider should eliminate the product's non-compliance with the agreement's terms at no cost or replace the product with one that complies with the agreement's terms at no cost. This right does not apply if such remedies are impossible or disproportionate.

10. Right of withdrawal (for consumers). Exchange and return of goods

10.1. The consumer has the right to exercise the right of withdrawal and unilaterally withdraw from the distance contract (purchase of goods in the online store) within 14 (fourteen) calendar days after receiving the goods. The right of withdrawal does not apply to legal entities. Only consumers are entitled to exercise the right of withdrawal.
10.2. The consumer has the right to inspect the product’s features to the extent that would be possible in a physical store.
10.3. The right of withdrawal can be exercised within 14 (fourteen) calendar days from the day the consumer or a third party (not the carrier) designated by the consumer receives the last product.
10.4. To exercise the right of withdrawal, the consumer must inform the seller of their decision here.
10.5. The consumer can write an application in free form addressed to the seller and send it to the email: [email protected]. Afterward, the product must be returned or handed over to the seller at the "Redditum" office or goods collection point in Riga, Balasta dambis 80A without undue delay. Additional information can be obtained here.
10.6. The seller must refund the amount paid by the consumer, including delivery costs, without undue delay but no later than 14 days from the day the seller receives information about the consumer's decision to withdraw from the contract, as per Section 2 of Article 12 of the PTAL. The seller will refund using the same payment method that the consumer used, unless the consumer expressly agrees to a different method and does not incur additional costs for using the new payment method.
10.7. The consumer is responsible for maintaining the quality and safety of the product during the withdrawal period. The consumer is also liable for any reduction in the product's value if the product was used in a way that is inconsistent with the principle of good faith, including using it for purposes other than checking the product's properties or performance.
10.8. The product to be returned must be in its full packaging.
10.9. The seller has the right to refuse to accept the product and deny the consumer the use of the right of withdrawal, as well as not refund the money paid for the product, in cases specified in Section 22 of the Cabinet of Ministers Regulation No. 255 "Regulations on Distance Contracts," including when:
   10.9.1. The consumer has opened the packaging or damaged the product's protective seal, which for hygiene reasons is not accepted for return.
   10.9.2. The product is perishable or soon to expire.
   10.9.3. The consumer has opened the packaging of audio or video recordings, computer programs, or games. This also applies to unpacked online game payment cards or interactive TV subscriptions.
   10.9.4. The consumer has purchased products considered as raw materials, such as printer cartridges, toners, batteries, accumulators, and similar items.

11. Other remaining information

Consumer Rights Protection Centre – More information is available here.
Consumer Rights Protection Law – More information is available here.
Commercial Warranty – Defined under Section 16 of the Consumer Rights Protection Law.
Commercial Law – More information is available here.
Civil Law – More information is available here.
Personal Data Processing Law – More information is available here.
Cookies – More information is available here.
Privacy Policy and Personal Data Protection – More information is available here.
If you did not find the necessary information on our website,
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